Technical Support Introduction
Hello,
Congratulations on the completion of your recent Professional Services Pro2 Implementation engagement!
Please contact our OpenEdge Technical Support team for any Pro2 questions or concerns you may have from this point forward.
The following is a list of websites and URLs that will be useful to you for ongoing Pro2 (and OpenEdge) support:
- Progress Community – Community provides users access to: Support Learning Center, Product hubs (OpenEdge), forums, knowledge base, documentation (OpenEdge), product downloads, Customer Portal, enhancement request system, training offerings, Progress Alert & Notification Service (PANS), whitepapers, webinars, and SupportLink (web application to open and manage cases with Technical Support for our customers with Maintenance) and so much more...
See knowledge base (KB) article below for information on how to register for Community to start your journey:
Note: A Community login and a licensed product with active maintenance is required to register for SupportLink access.
- SupportLink (Technical Support Case Creation and Management portal). For additional information, see these KB articles:
- For Support Offering information including the OpenEdge Customer Support Guide go to Community -> Visit Your Product Hub -> Select OpenEdge and scroll to the lower bottom right hand side of the page for Support Offerings.
- Consider becoming a member of the OpenEdge Customer Validation Program to hear more about product features being considered and participate in our early software access program. Note: User must be logged into Communities to access this information.
- For additional Pro2 information see the FREE On-Demand course: Get Started with Pro2.
Director of Technical Support: Carol Osborn
We have Standard Support: 24x7
40 hours remaining - they expire at the end of 2024